Introduction

This Privacy Policy explains how Oormik Naturals, a unit of Raj Group of Companies (“Company”, “we”, “us”, “our”), collects, uses, discloses, and protects your personal information when you visit oormik.com or use our services.
By accessing the Website, creating an account, or making a purchase, you agree to the practices described in this Privacy Policy.

 

Information We Collect

We may collect the following types of information when you interact with the Website or our services:

• Personal identification details: Name, billing and shipping address, email address, phone number.
• Account information: Username, password, order history, saved preferences.
• Payment information: Payment method details (processed through secure third‑party payment processors; we typically do not store full card details).
• Order and transaction data: Products purchased, order value, date and time of purchase, delivery information.
• Technical and usage data: IP address, browser type, device information, operating system, pages visited, time spent, referring URLs, cookies and similar tracking technologies.
• Communication data: Messages or emails you send us, customer support queries, feedback, and reviews.

If you provide information on behalf of another person (for example, a gift recipient), you confirm that you have their permission to share that information.

 

How We Use Your Information

We use your information to:

• Process orders and provide services: To receive and confirm orders, process payments, arrange shipping, and provide customer support.
• Manage your account: To create and maintain your user account, order history, and preferences.
• Communicate with you: To send order confirmations, updates, invoices, responses to your queries, and service‑related notices.
• Personalize your experience: To show relevant products, recommendations, and content based on your interactions and preferences.
• Marketing and promotions: To send you promotional offers, newsletters, and updates about new products (such as coconut‑based items, essential oils, moringa powder, etc.), subject to your consent where required by law and with opt‑out options.
• Security and fraud prevention: To detect and prevent fraud, unauthorized transactions, and other illegal or harmful activities.
• Legal and compliance purposes: To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

 

Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels or tags) to:

• Remember your preferences and login details.
• Understand how you use the Website, which pages you visit, and how you navigate, so we can improve our services and user experience.
• Provide personalized content and relevant advertisements, where applicable.

You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

 

Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers and partners: Third parties who help us operate the Website and deliver services, such as payment gateways, logistics and courier companies, IT and hosting providers, analytics providers, and marketing tools.
• Affiliates within Raj Group of Companies: Other entities within our corporate group for operational, customer service, or internal management purposes, in line with this Privacy Policy.
• Legal and regulatory authorities: When required to comply with applicable law, legal process, or respond to valid requests from public authorities.
• Business transfers: In connection with any merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

All third parties that process your personal information on our behalf are expected to do so in accordance with applicable laws and to use it only for the purposes for which it was shared.

 

Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy.
• Provide our products and services and maintain your account.
• Comply with legal, accounting, or reporting requirements.

When no longer required, your personal information will be deleted, anonymized, or securely stored and isolated from further processing as required by law.

 

Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, such as:

• Accessing the personal information we hold about you.
• Requesting correction, updating, or deletion of your information where appropriate.
• Objecting to or restricting certain types of processing.
• Withdrawing consent for marketing communications at any time (for example, by using the “unsubscribe” link in emails or contacting us).

To exercise these rights, you can contact us using the details provided in the Contact Us section of the Website. We may need to verify your identity before responding to your request.

 

Children’s Privacy

Our Website and services are not intended for children below the age of majority in your jurisdiction (for example, 18 years).
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps, such as deleting the information if required.

 

International Transfers (if applicable)

If your information is transferred, stored, or processed outside your country, we will take reasonable steps to ensure that it receives an adequate level of protection, consistent with applicable data protection laws.
By using the Website and providing your information, you consent to such transfers as permitted by law.

 

Third‑Party Links

The Website may contain links to third‑party websites, apps, or services that are not operated by Oormik Naturals.
This Privacy Policy does not apply to such third‑party platforms, and we are not responsible for their content, privacy practices, or policies. You are encouraged to review their privacy policies separately.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons.
Any updates will be posted on this page with an updated “Last Updated” date, and your continued use of the Website after such changes will constitute your acceptance of the updated Policy.

 

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact Oormik Naturals (Unit of Raj Group of Companies) using the contact details provided on the Website (such as email address, phone number, and postal address).