What is Oormik Naturals?
Oormik Naturals is an e‑commerce brand under Raj Group of Companies that offers a range of organic and natural products, with a strong focus on coconut‑based items like tender coconut water, virgin coconut oil, activated carbon from coconut shell, coconut sugar, coir pith, and desiccated coconut powder, along with select products such as essential oils and herbal powders.
Are all your products organic and natural?
Our goal is to offer products that are either certified organic or made from naturally sourced ingredients wherever possible. Certification status and ingredient details are mentioned on each product page so you can verify before buying.
Where are your products sourced from?
Most of our coconut‑based products are sourced from trusted farms and processing units that follow sustainable and quality‑focused practices. For other items like essential oils and herbal powders, we work with vetted suppliers who meet our quality standards.
How should I store virgin coconut oil and coconut sugar?
Virgin coconut oil should be stored in a cool, dry place away from direct sunlight, with the lid tightly closed. Coconut sugar should be stored in an airtight container to avoid moisture and clumping.
Is your tender coconut water fresh or packaged?
The product page will clearly state whether it is fresh, bottled, or otherwise processed, along with any added ingredients. Always check the label and consume it within the recommended time frame after opening.
Are your products suitable for vegans?
Most coconut‑based products and many of our herbal powders are naturally vegan, but suitability may vary by item. Please refer to the ingredients and product information on each product page to confirm.
Do your products have any added preservatives, colors, or flavors?
Many of our products are minimally processed, but some may contain permitted additives depending on the category. Complete details are listed on the product label and the corresponding product page.
I have allergies. How can I shop safely?
If you have allergies or medical conditions, carefully review the ingredient list and allergy information on each product page. In case of doubt, consult your healthcare professional before using the product.
How do I place an order?
Serviceable locations and pincode availability will be shown at checkout. If your pincode is not supported, you may not be able to complete the order for that address.
What payment methods do you accept?
We typically accept major payment options such as credit/debit cards, net banking, UPI, and selected wallet options, depending on availability in your region. Accepted methods are shown at checkout.
Can I modify or cancel my order after placing it?
Order modification or cancellation is usually possible only before dispatch. Please contact our customer support as soon as possible with your order number; once shipped, changes may not be possible.
Do you ship to my location?
You can browse products, add items to your cart, and complete checkout by providing your shipping details and selecting a payment method. You will receive an order confirmation by email or SMS once the order is placed.
What are your shipping charges?
Shipping charges, if any, will be displayed at checkout and may vary based on order value, weight, and delivery location. Occasionally, we may offer free shipping above a certain order amount.
How long will delivery take?
Estimated delivery timelines are shown on the product or checkout page and depend on your location and product availability. You will receive tracking details once your order has been dispatched.
How can I track my order?
After dispatch, you will receive a tracking link or tracking ID via email/SMS. You can use this link or ID to check the real‑time status of your delivery.
What is your return policy?
Due to the nature of organic and food‑related products, returns are usually limited to specific cases such as damaged, defective, or wrong items received. Please refer to our detailed Return & Refund Policy for exact conditions.
What should I do if I receive a damaged or incorrect product?
Please contact our support team within the specified time (for example, 24–48 hours of delivery) with your order number, photos, and a brief description of the issue. After verification, we will guide you on replacement, refund, or credit as per our policy.
How long does it take to receive a refund?
Once a refund is approved and processed, it typically reflects in your original payment method within a certain number of business days, depending on your bank or payment provider.
Do I need an account to place an order?
You may be able to check out as a guest, but creating an account allows you to save addresses, view order history, and receive personalized offers.
How do you use my personal information?
Your personal information is used to process orders, improve our services, and communicate with you, in line with our Privacy Policy. We do not sell your personal data to third parties.
Are my payment details secure?
Payments are processed through secure, reputed payment gateways that use encryption and industry‑standard security measures. Card details are handled by the payment provider and are not usually stored by us.
How can I contact Oormik Naturals?
You can reach us through the “Contact Us” page on our website, which includes our email address, phone number, and (where applicable) physical address.
What are your customer support hours?
Customer support hours and expected response times are mentioned on the Contact or Support page. Queries received outside working hours are usually addressed on the next working day.